Made to Melt by Emma Privacy Policy
This privacy policy applies between you, the user of this website and Made to Melt by Emma, owner of this website and Big Cartel.
This privacy policy sets out how Made to Melt by Emma uses and protects information that you give when you use this website.
Made to Melt by Emma takes the privacy of your information very seriously. We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this privacy policy.
This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website.
This policy should be read alongside, and in addition to, our terms and conditions.
Please read this privacy policy carefully.
Definitions and interpretation
1. In this policy, the following definitions are used.
• Data - Collectively all information that you submit to Made to Melt by Emma via the website. The definition incorporates, where applicable, the definitions provided in the data protection laws.
• Cookies - A small text file placed on your device by this website when you visit certain parts of the website and/or when you use certain features of the website,
• Data protection laws - Any applicable law relating to the processing of personal data, including but not limited to the directive 96/46/EC (Data protection directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.
• GDPR - The general data protection regulation (EU) 2016/679
• Made to Melt by Emma, we or us – Made to Melt by Emma, 15 Dove Close, Sandbach, Cheshire, CW11 1SY
• UK and EU cookie law - The privacy and electronic communications (EC directive) regulations 2003 as amended by the privacy and electronic communications (EC directive) (amendment) Regulations 2011.
• User or You - Any third part that accesses the website and is not either (i) employed by Made to Melt by Emma and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Made to Melt by Emma and accessing the website in connection with the provision of such services.
• Website - The website you are currently using www.madetomeltbyemma.co.uk
2. In this policy, unless the context requires a different interpretation:
a. The singular includes the plural and vice versa.
b. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy.
c. A reference to a person includes firms, companies, government entities, trusts and partnerships.
d. "including" is understood to mean "including without limitation"
e. reference to any statutory provision includes any modification or amendment to it.
Scope of this privacy policy
3. This privacy policy applies only to the actions of Made to Melt by Emma and users with respect to this website. It does not extend to any websites that can be accessed through this website including but not limited to, any links we provide to any social media platforms.
4. For purposes of the applicable data protection laws, Made to Melt by Emma will have access to data submitted by you the customer.
Data collected
5. We may collect the following data, which includes personal data, from you:
a. Contact information including, addresses, email addresses, telephone numbers;
b. IP address (automatically collected);
in each case in accordance with this policy.
How we collect data
6. We collect data in the following ways;
a. Data is given by you; and
b. Data is collected automatically.
Data that is given by you
7. Made to Melt by Emma will collect your data in a number of ways, for example;
a. when you contact us through the website, telephone, email or through any other means.
b. when you register with us and set up an account to receive our products/services
c. when you make payments to us, through our website or otherwise, in each case, in accordance with this policy.
8. When you make a purchase on our website you may also be asked to enter your credit or debit card details. You may be redirected to a 'payment gateway' website to enter your card details, or you might be asked to enter these directly onto our website.
9. Your full credit or debit card details are never stored on any databases we hold. You may be asked if you want to 'store' your purchase information for faster checkout at a later date, where you do store this information the full card information is never stored on any databases we hold. Instead we send the full information to our payment processor, who then send back a secure 'token' which we then use to place future purchases. To help you identify stored cards, we may store the last 4 digits of the card, the type of card (e.g. Visa or MasterCard) and the expiry date.
Data that is collected automatically
10. To the extent that you access this website we will collect your data automatically for example;
a. We automatically collect some information about your visit to the website. This helps us to make improvements to website content, and navigation, this includes your IP address, the dates, times and frequency with which you access the website and the way you use interact with the contents.
b. we will collect your data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies and how we use them please see the section below titled cookies.
How We Use Personal Information and Device Information
11. We use Device Information we collect in order to help us screen for potential risk and fraud, to improve and optimise our website (by generating data about how our customers browse and interact with our website) and to analyse the success of our marketing and other advertising campaigns.
12. We use Personal Information that we collect to fulfil any order that you place and to communicate with you as one of our customers. We may also use this information to screen for potential risk and fraud.
13. With your consent, we may, from time to time, provide you with information or advertising relating to the products and services that we provide.
Who we share data with
14. We may share your data with our employees and/or professional advisors - to allow for delivery of service.
Keeping data secure
15. We will use technical and organisational measures to safeguard your data, for example;
a. access to your account is controlled via a password and a username that is unique to you. This information is not held by Made to Melt by Emma.
b. your data is stored on secure servers held by Big Cartel (the website hosting organisation).
16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by emailing [email protected]
17. If you want detailed information from Get Safe Online on how to protect your information and you computers and devices against fraud, identity theft, viruses and many other problems, please visit www.getsafeonline.org. Get safe online is supported by HM Government and leading businesses.
Data retention
18. Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or unless you request the data is deleted.
19. Even if we delete your data it may exist on back up or archival media for legal, tax or regulatory purposes.
Your rights
20. You have the following rights in relation to your data;
a. Right to access - the right to request (i) copies of any information we hold about you at any time, (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request if "manifestly unfounded or excessive" Where we are legally permitted to do so we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - The right to have your data rectified if it is inaccurate or incomplete.
c. Right to erase - The right to request that we remove your data from our systems.
d. Right to restrict our use of your data - The right to "block" us from using your data or limit the way in which we can use it.
e. Right to data portability - The right to request that we move copy or transfer your data.
f. Right to object - The right to object to our use of your data including where we use it for our legitimate interests.
21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this email address: [email protected]
22. If you are not satisfied with way in which a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK this is the Information Commissioners Office (ICO). The ICOs contact details can be found on their website https://ico.org.uk/.
23. It is important that the data we hold about you is accurate and current. Please keep us informed if the data we hold about you changes during the period for which we hold it.
Links to other websites
24. This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy of such websites prior to using them.
Cookies
25. This website may place and access certain cookies on your device. Made to Melt by Emma uses cookies to improve your experience of using the website and to improve our range of products.
26. All cookies used by this website are used in accordance with relevant UK and EU cookie law.
27. Before the website places cookies on your device you will be presented with a message bar requesting your consent to set those cookies.
28. The website may place cookies that are required for the operation of the website. They include for example, cookies to allow you to log in to secure areas of our website, use a shopping e-cart or make use of e-billing services.
29. You can choose to enable or disable cookies in your internet browser.
30. For more information on cookies including how to disable them please refer to aboutcookies.org
General
31. You may not transfer you rights under this privacy policy to any other person. We may transfer your rights under this policy where we reasonably believe your rights will not be affected.
32. If any court or competent authority finds that any provision of this privacy policy (or any part of any provision) is invalid, illegal or unenforceable, that provision or part provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this policy will not be affected.
33. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
34. This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
35. Made to Melt by Emma reserves the right to change this policy as we deem necessary, from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.
You may contact us at any time using the contact form on the website or via [email protected].