1. This website is operated by Made to Melt by Emma of 15 Dove Close Sandbach CW11 1SY with email [email protected] and telephone 07566747469. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Made to Melt by Emma.
2. We offer this website, including all the information, tools and services available on it, on the condition that you accept these terms and conditions and the associated privacy policy available on our website.
3. By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions.
4. You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.
GENERAL CONDITIONS
5. We reserve the right to refuse service to anyone, for any reason, at any time.
6. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices.
7. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website.
8. Headings and titles used on this website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein.
ONLINE STORE TERMS
9. Our website offers a range of products and or services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website.
10. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.
11. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.
12. The description of the goods is as set out on the website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the goods supplied.
13. In the case of any goods made to your special requirements it is your responsibility to ensure any information or specification you provide is accurate.
14. All goods which appear on the website are subject to availability. Should an item be unavailable after ordering we will notify you, advise and supply an appropriate alternative.
15. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:
i) The item you have ordered is out of stock
ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent
iii) There has been a pricing or product description error
iv) There is a system or procurement failure
v) You have failed our customer validation checks
16. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.
17. Your order will only be accepted by us once your goods have been dispatched.
MODIFICATIONS TO OUR SERVICE AND PRICING
18. Prices for items are subject to change without notice.
19. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you.
20. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service.
21. You must pay for all goods prior to delivery.
DELIVERY
22. During checkout, you may be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).
23. Where you select a "next day delivery" option, orders placed on Fridays, Saturdays or Sundays may not be despatched for delivery until the following Monday and so may not be received until Tuesday.
24. We do not generally deliver outside of the United Kingdom. If, however, we accept an order outside that area you may need to pay import duty and taxes as we will not pay them.
25. If you or your nominee fail, through no fault of ours, to take delivery of the goods we may charge reasonable costs for redelivering them.
26. The goods will become your responsibility from the completion of delivery or collection. You must, if reasonably practicable, examine the goods before accepting them.
ORDER CANCELLATION
27. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.
28. Where items have not been dispatched prior to a cancellation request, our refund policy will apply.
LIABILITY AND INDEMNITY
29. We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.
30. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
31. Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you.
32. You do not own the goods until we have received payment in full.
JURISDICTION
33. These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.
COMPLAINTS
34. We try to avoid any disputes and prefer to deal with these in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 3 days.
ENTIRE AGREEMENT
35. These terms and conditions combined with our published Privacy Policy (also available through this website) and Refund Policy (also available through this website) constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral.
GENERAL
36. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.
37. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.
CONTACT INFORMATION
38. Questions about the Terms and Conditions should be sent to us at [email protected].